Jack L. Radford, Jr.

1082 Warren Rd

Lexington, TX 78947

512-273-9540

SKILLS

28 years of experience as an IT professional. 12 years in various management roles, committed to excellence and smooth operating teams.  Outstanding judgment and initiative in problem solving.  Well organized and highly motivated, with excellent interpersonal skills. For I have always been relied upon to efficiently accomplish work. Always looking for ways to do things better or more efficient. Knowledge of routers, switches, MPLS, MAN, Frame relay, ATM, telecommunication communications networks, electrical systems, processors, electronic instrumentation, power circuits, equipment wiring, and motion controllers. Experienced at staffing , training new personnel, customer relations, handling escalated trouble, resolving labor-related issues and managing the day-to-day operations of network repair teams.

 

PROFESSIONAL EXPERIENCE

CSC on the GD-AIS Account

Austin, Texas

LEAD ENGINEER TECHNOLOGY MANAGEMENT GROUP            July 2006 to present

Primarily responsible for all work flow activity in and out of the group. Work closely with upper management, design engineers, and project managers on present and future network activity. While primarily work building and restoring the network, my job is inclusive of review for present employees, interview new employees and general management of the staff.  The network comprises of some of the most recent technologies, configured in various formats. We have Palo Alto, Sidewinder G2s, ASA, ASR, Nexus, 4900Ms 6500, 4507s, Webwasher, Riverbeds, F5 Load balancer, proxy servers, lynx servers, various other routers from 2800 to ASRs, and the list goes on.. The network is a very complicated build. During my tenure, I have been either lead of, or at very least heavily involved in every major project. Also ran other non implantation types of projects like service and equipment inventory, inclusive of cost analysis.

 

Broadwing Communications

Austin, Texas

SR IP NOC/PROVISIONING ENGINEER March 2001 to July 2006

Primarily responsible for building out high end Internet services and crisis management. Focus mainly on DS3 and above up to the OC192. Built BGP peers, VPN, VLAN, GigE, MLPS, PPP multilink services and mapping the STS across the fiber matrix.  Built DNS records, and resolve customer related DNS issues.  Tested and accepted transport circuits provide by other IXC and LEC providers. Troubleshot routing issues during turn-up.  Use Local servers to build and maintain customer DNS host records Route and re-home IP blocks within the network. Troubleshot, and resolve network routing problems.  Support all Provisioning Technicians on IP related issues and escalations.  Work with customers on design, and assist with customer router configuration. Work closely with the INOC and Engineering, sharing information, and ideas.  Work mainly with Juniper M40, M20, M5, Cisco 12008, 7513, Tellabs 8860, and Nortel BSN, SCS client routers.  Responsible for maintaining ticket queues and work flows within SLAs

 

ICG Communications

Austin, Texas

REGIONAL OPERATION CENTER                                         February 1999 to February 2001

              TRANSPORT MANAGER

              Built transport team, implemented tools / procedures, and managed transport issues in the U.S.

              Central region.  Trained, mentored, and molded non-technical employees into network technicians.

              Built Regional Operation Center from scratch in a 45-day time frame.  Drove MTTR (mean time

              to repair) from 18 hours to 4 hours in one year.  Managed Transport repair Engineers and

Technicians.  Handled 2^nd  and 3^rd level escalations.  Worked directly with Network Services VP

and Directors on all issues.

Jack L. Radford, Jr

NETSOLVE                                                                                               January 1996 to February 1999

Austin, Texas

NETWORK ENGINEER

              Second level Network Engineer on router WAN networks.  Monitored and repaired ISP ATM

              networks.  Lead engineer for a new IXC SDLC/RFC1490 encapsulation frame relay service.

              Repair engineer for telecommunications inner exchange transport.  Experience with transport test

              sets, DAC equipment, local loop, and T1 circuits.  Performed trouble isolation analysis on all

              DDS, analog, and T1 circuits.

 

 

FLAIR DATA SYSTEMSAugust 1994 to December 1995

Dallas, Texas

DATA COMMUMICATIONS ENGINEER

T1 muxes, routers, CSU/DSU and like equipment.  Installed and repaired

 

BROWN & ROOTJune 1994 to August 1994

Macon, Georgia

JOURNEYMAN ELECTRICIAN

Built computer control room for a paper mill

 

GTECH CORPORATIONMay 1992 to February 1994

Dallas, Texas

Lead engineer tasked with building back up data center for Texas lottery.

 

DATA APPLICATIONSMarch 1991 February 1992

Dallas, Texas

FIELD SERVICE ENGINEER/COMPONENT LEVEL BENCH TECHNICIAN

Monitors, controllers, drives, printers, CSU/DSUs and so on

 

CODEX MOTOROLA CORPORATION   September 1987 to March 1991

Austin, Texas

              CUSTOMER SERVICE ENGINEER

Datacom Equipment.  T1 muxes, X.25, CSU/DSUs, lease line modems and so on.

 

DATA APPLICATIONS                                July 1985 to September 1987

Dallas, Texas

FIELD SERVICE ENGINEER/COMPONENT LEVEL BENCH TECHNICIAN

Monitors, controllers, drives, printers, CSU/DSUs and so on

 

EDUCATION

 

DeVry Institute of Technology – Associates Degree Electronic Science, June 1985

 

East Texas State University – General freshman class work, 1981-1982

 

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Professional references available upon request.